Shipping & Storage

How orders are packed, shipped, and should be stored on arrival.

Shipping

Orders placed before 12:00 PM PT on a business day ship the same day; orders placed after the cutoff, or on a weekend, ship the next business day. We don't process or ship on Saturdays, Sundays, or major U.S. holidays. Every compound ships as a lyophilized powder, stable at ambient temperature during transit.

Storage

Products should be stored according to the instructions on their Certificate of Analysis immediately upon arrival to preserve identity and purity. Refer to the COA Library for lot-specific storage guidance.

Last updated: August 14, 2026

Shipping Rates & Delivery Estimates

  • Under $100: Standard shipping, calculated at checkout. Typically arrives within 4 business days of the ship date.
  • $100 and over: Free standard shipping. Typically arrives within 4 business days of the ship date.
  • $150 and over: Free 2-day shipping. Typically arrives within 2 business days of the ship date.

Delivery estimates are business days (Monday-Friday, excluding holidays) and begin from the date an order ships, not the date it's placed. Estimates are not guaranteed and may vary by carrier conditions or delivery address.

Shipping Restrictions

Vitogen Labs currently ships to addresses within the United States only. We do not offer international shipping. All purchases are subject to the eligibility and prohibited-use restrictions described in our Terms of Service, including that products are sold strictly for research use by qualified adults 21 and older. We reserve the right to decline shipment to any address where receipt of a given compound is restricted by state or local law.

Order Tracking

You'll receive a shipping confirmation email with tracking information once your order ships. Signed-in customers can also view order status and tracking from the Client Portal under Order History.

Lost, Damaged & Delayed Packages

If your package arrives damaged, or tracking shows delivery but you haven't received it, contact us within 7 days via the Contact page with your order number so we can start a carrier claim or arrange a replacement. Vitogen Labs is not responsible for packages confirmed delivered to the address provided at checkout, or for delays caused by the carrier once a package has been shipped.