Returns & Refunds

Because our products are sealed research chemicals with specific storage requirements, our return policy is narrower than a typical retailer's.

Last updated: August 14, 2026

This page is general boilerplate for a template e-commerce site and does not constitute legal advice. Refund and cancellation rules can be affected by state consumer-protection law. Have this policy reviewed by legal counsel before relying on it for a live business.

1. What's Eligible for a Refund

We'll issue a replacement or full refund, at our discretion, if:

  • Your order arrives damaged, leaking, or with a broken seal;
  • You receive the wrong compound, mass, or quantity; or
  • An independent lab result shows a product materially fails to match the purity or identity stated on its Certificate of Analysis.

Requests must be made within 7 days of delivery as shown by carrier tracking.

2. What's Not Eligible

Because product identity and purity depend on unbroken storage conditions from the moment of delivery, we cannot accept returns or issue refunds for products that have been opened, reconstituted, or improperly stored, nor for "change of mind" after an order has shipped. Sale items and used Certificates of Analysis lookups are final.

3. How to Request One

Contact us through the Contact page with your order number, a description of the issue, and photos of the product and packaging. Our research support team will review the request and follow up with next steps, typically within 1-2 business days.

4. Refund Timing

Approved refunds are issued to your original payment method and typically appear within 5-10 business days, depending on your bank or card issuer. Store credit, when offered in place of a refund, is applied to your Client Portal account immediately.

5. Order Cancellations

You can request a cancellation any time before your order ships by contacting us right away. Once an order has shipped, it can no longer be canceled and falls under the return process above instead.

6. Damaged or Incorrect Orders

If your package arrives visibly damaged, note it with the carrier if possible and contact us within 7 days with photos. See Shipping & Storage for our full lost/damaged package process.